rbje Privacy Policy
Your personal information is of the highest importance to us. This page clearly explains how rbje collects, stores, and protects your data.
This Privacy Policy has been last updated and applies to all users of the rbje platform's services. By using our services, you are agreeing to the terms of this policy. If you have any questions, please contact us at [email protected].
Data Collection & Storage
What Data We Collect
rbje collects certain personal data in order to provide a safe and quality service on its platform. This data falls into two main categories:
Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and contact information
- National ID or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
- User preferences and gaming history
Automatically Collected Information
- IP address and device identifiers
- Browser type and operating system
- Session duration and page visit data
- Data collected through cookies and similar tracking technologies
Purpose of Data Collection
rbje uses personal data only for lawful and necessary purposes. Your data is not used for any purposes other than those listed below:
Service Operation & Improvement
- Facilitating account creation and management
- Processing transactions and maintaining financial transaction records
- Providing bonuses, rewards, and promotional offers
- Technical improvement of the platform and resolving issues
Security & Compliance
- Preventing unauthorized access and fraud
- Verifying user age and identity (to confirm 21+)
- Enforcing responsible gaming policies
- Meeting applicable legal obligations
Customer Support
- Responding to support requests and resolving issues
- Sending important service-related notifications
- Providing a personalized gaming experience
Data Storage & Security
rbje follows the highest technical standards to protect your personal data. The key elements of our data security system are as follows:
Technical Security
- All data transfers are secured through SSL/TLS encryption
- Industry-standard firewalls and intrusion prevention systems are used
- Regular security audits and vulnerability assessments are conducted
- Sensitive data is stored in an encrypted state
Retention Period
Your data is retained for the duration of your use of our services and in accordance with applicable legal obligations. Even after an account is closed, financial records and identity verification data may be kept for a defined period as required by regulatory requirements.
Third-Party Access Restrictions
Among rbje's staff, only those who need access to data as part of their job may access it. All staff are bound by strict confidentiality agreements.
Cookie Policy
rbje uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.
Types of Cookies We Use
- Essential Cookies: Required for login sessions and security — these cannot be disabled
- Functional Cookies: Used to remember your preferences and settings
- Analytics Cookies: Collect statistical data to understand how the platform is used
- Performance Cookies: Help identify page speed and technical issues
Cookie Controls
You can control cookie collection by changing your browser settings. However, disabling essential cookies may cause some important features of the service to not work properly. By continuing to use rbje's services, you are agreeing to our cookie policy.
Data Sharing & User Rights
Sharing Data with Third Parties
rbje never sells your personal data or transfers it to third parties for commercial purposes. However, limited data sharing may occur in certain circumstances:
Service Provider Partners
Only the necessary data is shared with trusted third parties for activities such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical support, and customer service. These partners are required to comply with rbje's privacy standards.
Legal Obligations
Data may be disclosed where necessary to comply with a court order, a lawful request from an investigating authority, or applicable law. In such cases, as little data as possible and only what is necessary is disclosed.
Corporate Transactions
In the event of a merger, acquisition, or asset transfer, user data may be transferred to the relevant parties. Users will be notified in advance in such cases.
User Rights
rbje respects the data protection rights of all users. The following rights are reserved for you:
Right of Access & Correction
You have the right to view the personal data stored in your account and to request corrections where necessary. Incomplete or incorrect data can be corrected through your account settings or via our support team.
Right to Erasure
In certain circumstances, you may request that your personal data be deleted. However, it may not be possible to immediately delete all data due to legal obligations or the need to resolve active disputes.
Right to Object to Processing
You may object to the processing of your data for specific purposes. You can inform our support team at any time to opt out of marketing communications.
Right to Data Portability
You may request your data in a structured, commonly used format. Processing this request may take up to 30 days.
Protection of Minors' Data
rbje is a 21+ platform and does not provide services to minors (those under 21 years of age). We do not knowingly collect any personal data from minors.
Age Verification Process
rbje verifies a user's age at the time of account registration. Additional proof of identity may be requested in cases of doubt. If we become aware that a minor has created an account, that account will be immediately closed and the associated data will be deleted.
A Note to Parents & Guardians
If you believe your child or an underage member of your family has created an account on rbje, please notify us immediately at [email protected]. We will take action on this matter promptly.
Payment Data Security
rbje applies the highest-level security measures to protect financial data. Financial transactions on our platform are carried out via bKash, Nagad, Rocket, Upay, and bank transfers.
Payment Data Protection
- Full payment card or account numbers are never stored on our servers
- All transactions are processed through SSL/TLS encryption
- Trusted payment gateways are used for payment processing
- An automated alert system is active for unusual transactions
Transaction Records
Records of all financial transactions are stored securely and can be viewed in your account history. If you suspect any unauthorized activity, please notify our support team immediately.
Policy Changes & Contact
Policy Changes & Updates
rbje reserves the right to change or update this Privacy Policy as needed. For any significant changes, we will take the following steps:
- The update date at the top of the policy will be changed
- Registered users will be notified by email for significant changes
- Users will be informed of changes when logging in to the platform
By continuing to use rbje's services after the updated policy is published, you will be considered to have accepted the updated policy. If you do not agree to a policy change, you may request that your account be closed.
International Data Transfers
rbje primarily serves users in Bangladesh. However, for technical reasons, your data may be stored or processed on servers in other countries.
Where international data transfers occur, rbje ensures that:
- The recipient country has adequate data protection measures in place
- The relevant third party is contractually bound to comply with rbje's privacy standards
- Transferred data receives the same level of protection
To learn more about international data transfers, contact us at [email protected].
Responsible Gaming & Data Protection
rbje gives the highest priority to responsible gaming. To this end, user gaming behavior is monitored.
Use of User Data
By analyzing gaming history and behavioral data, we identify problematic gaming patterns and provide support to users where needed. This data is used solely for the benefit of the user.
Self-Exclusion & Limit Setting
Users can set their own gaming limits and take advantage of the self-exclusion feature. This settings information is stored securely. For more details, please visit our Responsible Gaming page.
Contact Us
If you have any questions about this privacy policy, or any requests regarding your personal information, please contact the rbje privacy team. We provide support in Bengali and English 24/7.
For your data protection requests, we try to respond within a maximum of 30 days. For urgent matters — especially in cases of unauthorized access — please contact our live chat directly. rbje is always here for you.